Conference Programme

General Conference • Monday, 20 March
Track A  •  Track B  •  Track C

Plenary Session
09:00 - 10:00
E-Resources: Beyond State of the Art
Richard R. Rowe, Chairman & CEO, RoweCom, USA
This thought-provoking presentation from a visionary thinker starts the day by discussing the technologies that are driving electronic collections and electronic commerce in libraries.  It looks at where these technologies are headed and the impact on the information industry, libraries and librarians.

With globalisation a way of life, intranets are now the information backbone for many corporations and institutions. They are also the premier tool for communication and sharing of content and knowledge assets. This track focuses on intranet librarians who share guidelines, case studies, tips and techniques for dealing with intranet strategies and processes, as well as content and knowledge management.
Session A-1
Enterprise Knowledge Portal of Naval Personnel
Joan Buntzen, Department of the Navy, USA
Maxine Reneker, Naval Postgraduate School, USA
The Department of the Navy headquarters intranet provides internal communication among the Navy Secretariat and flag officers, their staff, and civilian employees. Knowledge management tools and techniques are now available to supplement virtual and digital library and information resources on this intranet. This session describes a project to design and implement a Knowledge Portal that integrates internal naval information with external information resources such as newspapers, business, management, and information technology journals; ship, aircraft, and weapon systems information; virtual librarian services; and enterprise purchase of additional articles, periodical subscriptions, and books.

11:00 - 11:30
Coffee Break—In the Exhibition Hall
Session A-2
The Internet, Intranet and Extranet: Guidelines for Managing Information Content
Pieter Van Brakel, Rand Afrikaans University, South Africa
Martin White, Intranet Focus Ltd, UK
A good organisational Internet (Web site, intranet & extranet) needs proper management from the early design and development phases, right through to its maintenance and evaluation phases. Content reflects both internally generated information such as procedure manual, directories, newsletters and statistics, as well as externally acquired information via commercial means. Van Brakel addresses the critical questions required for the management of information content, specifically the nature of Web management, what is to be managed, by whom, and how the different interest groups or role players should be managed. White looks at challenges arising as organisations extend their intranets across many different countries. The problems of language are minor compared to those that arise from different management and social cultures, organisational structures, business objectives, IT infrastructure and support, and attitudes to information access and exchange. White uses real world examples to emphasize ways in which the problems can be identified and solutions developed.

12:30 - 14:00
Lunch Break
Session A-3
14:00 - 14:45
Content-based Collaboration: Customer Case Studies
Stuart Hornsey, Open Text, UK
Traditionally the corporate library exists as an isolated service within the organisation. As Knowledge Management technologies begin to fuel collaboration between employees, partners and customers the role of the Information Manager and Knowledge Worker becomes critical to avoid today’s collaboration becoming tomorrows ‘info glut’. Content-based collaboration results from bringing together the worlds of Library Management and Knowledge Management. Collaboration that is content-centric will vary across organisations. It could mean attaching reviews to catalogued books, attaching program comments to technical papers or discussing research results — whatever works in your enterprise culture. Cases include: Metropolitan Police, Open University,  Nestle, Marconi, and North London University.
Session A-4
15:00 - 15:45
Knowledge Management Faces the Real World
Terence K. Huwe, Director of Library & Information Resources, Institute of Industrial Relations, University of California, Berkeley, USA
Cynthia Hill, Sun Microsystems, USA
In October 1999, a group of librarians, anthropologists, technologists (digital library developers, Web consultants) and information product developers and publishers gathered in Newport, Rhode Island to discuss the changing information needs of knowledge workers in the new century. This session builds on the conclusions of this meeting and challenges the audience to think about how knowledge workers still fall between the cracks and miss crucial information resources, and how we can meet their changing needs.
Session A-5
16:00 - 16:45
Building a Global Intranet
Daan Boom, Senior Knowledge Manager ‘Assurance Practice’, KPMG, The Netherlands
Working with a global consulting company which revolves around knowledge sharing presents real challenges for Intranet librarians — political, cultural, as well as structural. Boom shares his experience, discusses the pitfalls and provides tips for those who are starting such an adventure.

16:45 - 18:00
Reception—In the Exhibition Hall

PreConference     •     Tuesday     •     Wednesday     •     PostConference

So many of our resources are electronic: e-journals, e-books or e-media purchased via e-commerce, managed electronically and accessed by clients and patrons only through cables and phone lines. Sessions take a compelling look at where this electronic environment is headed, and provide case studies of how libraries are capitalizing upon the incredible potential. If you want to know more about how libraries are handling e-books, e-texts, and e-magazines and how publishers are handling e-texts and e-commerce, this is the track for you.
Session B-1
10:15 - 11:00
Project Biblink: Linking Publishers & National Bibliographic Agencies
Manjula Patel, UKOLN, UK
Robina Clayphan, British Library
BIBLINK, an EC funded project  started in 1996, aims to establish an automated flow of metadata describing electronic publications between publishers and national bibliographic agencies as part of the process whereby authoritative bibliographic records are produced. BIBLINK Workspace, a shared virtual workspace, can be accessed using both a Web and an e-mail interface. The project is currently in the demonstrator phase and is being verified by several national libraries and over 20 publishers. This session describes the BIBLINK project and discusses some of the issues arising from it.

11:00 - 11:30
Coffee Break —In the Exhibition Hall
Session B-2
11:30 - 12:30
Bringing E-books into The Digital Age
Miriam Gilbert, Senior Director, Acquisitions, netLibrary Inc, USA
Shirley Lambert, Associate Publisher & Editorial Director, Scarecrow Press, USA
Martha Whittaker, Vice President, Marketing, Blackwell’s Book Services,USA
Dr. Lynn Silipigni Connaway, Vice President, Research & Library Systems, netLibrary Inc., USA
Brian Stern, netLibrary’s Senior Director of Libraries, USA
Offering a broad range of industry perspectives, this panel examines the impact of electronic books on librarians, publishers, traditional book vendors, and e-Book vendors.

12:30 - 14:00
Lunch Break
Session B-3
14:00 - 14:45
Online Delivery of Reference Works
Yvonne Warburton, Editorial Publication Manager, Oxford English Dictionary Online, Oxford University Press
TBA, Gale Group, USA
This session presents a behind-the-scenes look at transforming reference works for online. As standard reference works hit the Internet, they are evolving into new kinds of resources. Several publishers discuss how their products have changed during the transition to an online format. The editorial process, combined coverage of various titles or editions, indexing, use of internal and external links, cost, and user access are just some of the many issues to be addressed.
Session B-4
15:00 - 15:45
E-Books and E-Texts: Web Publishing for Internet Librarians
Dr. Scott Plantz, Chairman & CEO,, USA
Chris MacAskill, CEO,, USA
Technology and demand are certainly pushing interesting changes in the world of e-books. This session highlights two leading edge examples. is the developer of a new networking online writing software package that allows authors and editors from around the world to collaborate and write textbooks online quickly and efficiently. Fatbrain’s ematter provides an avenue for authors, publishers and corporations to securely self-publish content online and receive a 50 percent royalty payment on every copy sold. Combining new secure document technology and Fatbrain’s large and loyal customer base, the company has created a brand new channel for everything from short stories to manuals, speeches, out-of-print books or articles, screenplays and research reports. Speakers describe the new models, technology, and strategies driving their Web publishing.
Session B-5
16:00 - 16:45
Electronic Magazines: Issues in Implementation
Bernadette Daly, UKOLN, UK
This session provides an overview of some of the prominent electronic journals in the library/networking communities. It focuses on common issues such as electronic format, access, language, retrospective adjustments, delivery, etc. It highlights, in brief, case studies of magazines that have addressed some of these issues and provides basic guidelines for implementing an electronic magazine in 2000.

16:45 - 18:00
Reception—In the Exhibition Hall

PreConference     •     Tuesday     •     Wednesday     •     PostConference

Over the last number of years libraries have taken tremendous technological strides, offering their clients and patrons a myriad of electronic, Internet-based, incredibly innovative services and sources. Changes to traditional services and content forms have resulted in changes to libraries’ internal processes, organisational structures, statistics and performance measures. Virtual libraries simply don’t work like the old libraries did. This track focuses on virtual libraries and services.
Session C-1
10:15 - 11:00
Delivering Library Resources via Intranet: Thunderbird Experiences
Wes Edens, Thunderbird, USA
This session describes a secure, Web-based intranet for faculty, staff, and students. The MTB instructional portal is database-driven, and access is automatically controlled by the School Registrar’s office. Students, faculty, staff, and courses all have pages generated for them, and they are free to personalize them. Thunderbird’s library, the International Business Information Centre (IBIC) uses MTB to deliver electronic course reserves (mostly through durable link technology) and other library services to users around the globe. Services can be delivered to any authorized user’s desktop, regardless of hardware or software, providing the user has a browser and an Internet connection. There is no need for Web programming expertise to enable an instructor to build a powerful course page. Due to its simplicity, MTB was, from its inception, content-rich, with 2,000 users building online communities in the U.S., Switzerland, Mexico, South America and Japan.

11:00 - 11:30
Coffee Break—In the Exhibition Hall
Session C-2
11:30 - 12:30
Building Electronic & Digital Libraries: Academic Case Studies
Carlos Oliveira, University of Porto, Portugal
Christine Dugdale, University of the West of England, UK
David Dugdale, Research Director, Bristol Business School, University of the West of England
Oliveira covers the strategic decisions and relevant technical issues involved in the planning, development and exploitation of a digital library for learning and research. He discusses: Web interface design, library management systems, search and indexing technologies, electronic documents and multimedia, distance learning, knowledge management. Dugdale describes the ResIDe Electronic Library service which currently consists of databases accessed through a common user-friendly interface, primarily the electronic reserves service including current awareness and past examination papers.  She discusses how the library justified the expansion of the system and obtained external funding, and how the service addressed the issues of economy, efficiency and effectiveness, auditability, visibility and, finally, managerial objectives and power.

12:30 - 14:00
Lunch Break
Session C-3
14:00 - 14:45
CERN Case Study
Corrado Pettenati, Librarian, CERN, Switzerland
Mick Draper, WebLib Manager, CERN, Switzerland
CERN, the originator of the WWW, employs the Web internally for corporate information and exchange. Hear from CERN librarians how their Web-based intranet is deployed and used throughout CERN. They discuss their role, technical issues, challenges and solutions, as well as they lessons they have learned.
Session C-4
15:00 - 15:45
Creating a State-Wide Virtual Health Library: The Michigan Experience
Harvey Brenneise, Michigan Public Health Institute, USA
The AccessMichigan Electronic Community Health Information Initiative (AMECHII) is a response to a recommendation for ubiquitous and universal access to high-quality, timely, reliable and valid health information for health consumers and practitioners regardless of geographic location in the state, many of whom are currently unserved or under served.

This project is truly multi-type—including public, general academic, academic health science, hospital, and special libraries. Its objectives include extending the current network infrastructure to serve all libraries and to negotiate state-wide licenses for core and extended electronic collections, including reference materials and serials, recognizing the economic realities in American hospitals and libraries and the need for economic viability of publishers. This session discusses the planning process and new paradigms for library collaboration and federation in the acquisition and distribution of electronic resources over a wide area.
Session C-5
16:00 - 16:45
Library Services Distributed via the Net
Janice Beattie, National Oceanographic and Atmospheric Administration (NOAA), USA
The NOAA Central and Regional Libraries provide information on marine and atmospheric sciences to government, industry, academia, and the public. The libraries respond to about 50,000 reference actions annually. The library determined the Internet was the best mechanism to increase the rate of return on information requests and to use the staff more efficiently. To this end, a photo library composed of more than 10,000 images, an online catalogue hyper-linking to full text documents, an Internet Locator, and other services were placed on the Library Homepage. The library streamlined its interlibrary loan procedures by incorporating use of the Web–using software such as Ariel and the capabilities of the integrated library system. The number of accesses to the Homepage has increased by fivefold over the past year proving that if you make information available, they will come.

16:45 - 18:00
Reception—In the Exhibition Hall

PreConference     •     Tuesday     •     Wednesday     •     PostConference
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