Final Programme — Monday, 11 October
Dr. Saad EskanderOpening Keynote [Cotswold Suite]
The Story of the Cemetery of Books

Dr. Saad B. Eskander,
Director General, Iraq National Library and Archive

Moderator: David Raitt, Editor, The Electronic Library (The Netherlands)

Hear a first-hand report on the devastation and rebuilding of the Iraq National Library from the recently appointed director general, Dr. Saad Eskander. A graduate of the London School of Economics and Political Science, and fluent in Arabic, Kurdish, and English, Dr. Eskander will describe the Iraq National Library and Archive as it existed before the war, and the burning and looting that took place following the fall of Baghdad. Aided by photos, he will show the extent of the damage at the National Library and the National Archive and discuss the reasons and responsibility for what happened. He will outline the respective roles of the CPA (Coalition Provisional Government), the NGOs (non-government operatives and contractors), and the Iraq Ministry of Culture in the rebuilding effort which will result in the reopening of the National Library and Archive at its old site. Finally, delegates will learn about the new administration and new policies as Dr. Eskander outlines his plans for the future.
Coffee Break — ILI Sponsor Showcase Opens [Courtfield Suite]
Monday, 11 October
Track A — Information Literacy & E-Learning [Aston/Burford Suite]
Moderator: Richard Hulser, Senior Manager, Digital Initiatives, Amgen Libraries (USA)

Learn strategies, tools, and best practices for teaching information skills from colleagues who have
hands-on experience. E-learning technology and the web offer special advantages for teaching information literacy and electronic research and resource skills. Case studies and best practices in this track describe information literacy projects in universities in the UK, US, Australia, and South Africa, and for young adults and the general public in Scotland.
Session A101
Developing Information Handling Skills
Selina Lock, Information Librarian (Sciences), University of Leicester (UK)
Rhona Arthur, Assistant Director, Scottish Library & Information Council (Scotland)
Aneé Sieberhagan, Training Librarian, Nelspruit Satellite Campus, Tshwane University of Technology (South Africa)

Find out how librarians from the UK and Scotland are using e-learning technology to teach information skills and about how the “digital divide” and disparate socio-economic backgrounds in South Africa offer special challenges for information literacy efforts. The Scottish Library and Information Council has developed an online information handling skills course for young adults and the public, while the University of Leicester has designed an information literacy course using Impatica software and Informs (JISC) within the Blackboard virtual learning environment. The information literacy programme at the Tschwane University of Technology is using a fully equipped electronic resources centre to instruct and empower students from previously disadvantaged groups to fully utilise electronic resources.
Session A102
Teaching Information Competency
Maria Brahme, Information Services Librarian,
Cindy Lundquist,
Coordinator, Educational Centres Libraries, &
Myron Schirer-Suter,
Information Technology Librarian, Pepperdine University (USA)
Mary Peterson, Deputy, Library & Educational Information Services, Royal Adelaide Hospital/IMVS (Australia)

Learn how Pepperdine University in California delivers bibliographic instruction synchronously online to students dialing from across the US and around the world. See how IM (ICQ or instant messaging) and private chats are used in conjunction for lively multi-directional conversations between students and faculty. Discover how and why this format levels the interactive playing field and provides for close attention to individual questions. Hear some practical strategies for digital instruction from Mary Peterson of Australia as she shares tips and techniques about how to run hands-on training sessions for teaching adults.
Delegate Luncheon [Conservatory]
Join your colleagues and the conference speakers and sponsors for lunch, and enjoy an opportunity to get acquainted with other attendees and discuss the topics you’ve heard at the morning’s sessions.
Monday, 11 October
Track A (continued) —
Digital Libraries & Electronic Resources [Aston/Burford Suite]
Moderator: Richard Hulser, Senior Manager, Digital Initiatives, Amgen Libraries (USA)

In today’s world of abundant electronic resources and vast bandwidth, forward-thinking librarians are
collaborating to harness the potential of digital information and technology to better serve their patrons and clients. Discover how the speakers and sessions in this track are “thinking digital” and joining forces to challenge traditional mind-sets with new information products and strategies.
Session A103
Going Digital: Challenges & Rewards
Tamara Pianos, Coordinator, vascoda-office, National Library of Science & Technology (Germany)
Terence Huwe, Director of Library & Information Services, Institute of Industrial Relations, University of California, Berkeley (USA)

“Going digital” offers a wide range of risks, rewards, and challenges, and size is no guarantee as illustrated by the speakers in this session. vascoda is a joint venture of more than 40 German libraries, database providers, and other organisations that have joined forces to provide easy access to academic information. The collaborative effort was a major challenge for vascoda, given Germany’s unwieldy federal structure, while Terence Huwe faced different constraints at the University of California. His account of how the university’s digital librarians have gained advantages by being a “late adopting institution,” will be enlightening and encouraging to internet librarians in developing regions around the globe.
Coffee Break & ILI Sponsor Showcase [Courtfield Suite]
Session A104
Best Practices for Promoting Electronic Resources
Moderator: Tom Jackson, Senior Publisher, Reference & Schools, ProQuest Information & Learning (USA)
Derek Fernandez, ICT Development Manager, Hillingdon Libraries (UK)
Brian Mitchell, Collections Promotion Manager, Joint Information Systems Committee, JISC (UK)
Jessie Draper, BBC Information & Archives (UK)

Join this panel for a lively and interactive discussion of different approaches used to promote electronic resources in libraries of all kinds, including innovative ways of partnering with publishers to increase awareness and usage. Leading practitioners from public, academic, and special libraries will share examples and success stories and examine future trends. Take home some good tips and ideas about how to encourage greater use of the digital resources in your library or information centre.
Session A105
Building Repositories and E-Journals Collections
Cokie Anderson, Assistant Professor, Oklahoma State University (USA)
Ali Abdulla, Head of Public Services, United Arab Emirates University (UAE)

Many universities are developing institutional digital repositories of the research performed by their faculty and graduate students. One motivating factor is the high cost of scholarly journals and the need to facilitate open access to scholarly communication. Another is the preservation of the materials scholars are producing in digital format. Learn what makes up a repository, why repositories are important to institutions individually and the scholarly community collectively, and what issues and difficulties arise when one is planning and building a repository. Likewise, the cost and complexity of maintaining print journal collections are leading some libraries to undertake a related set of challenges and build a collection of e-journals. Hear how the UAE University Libraries made the difficult decision to cancel most print subscriptions and are now making the move toward an all-electronic journal collection.
Monday, 11 October
Track B — Information Issues [Chalford/Dean Suite]
Moderators: Richard Kaser, Donald T. Hawkins, Marydee Ojala, Information Today, Inc. (USA)

The cause and effect of rapidly changing technologies and the impact of the internet have deep implications for issues such as open access, internet copyright and intellectual property, and ethics. Join the speakers in this track and other internet librarians to learn and debate about these critical and far-reaching issues.
Session B101
Information Issues
Moderator: Marydee Ojala, Editor, ONLINE Magazine, Information Today, Inc. (USA)

Bits, bytes, and bandwidth cross national boundaries and the pervasive influence of the internet means that many issues related to the use and accessibility of electronic content are similar for librarians and information professionals around the world. Hear three experts discuss global information issues in this thought-provoking session.
Issues for Individual Web Searchers
Ran Hock, Online Strategies (USA)

[Substitute Presenter]
Whose Information Is This & Can I Use It?
Helmi Noman, Internet Strategist (UAE)

Who owns what you find on the internet and where did it come from? Is it OK to use? To transfer to and from other web sites? Helmi Noman, an internet strategist, will discuss emerging legal issues surrounding web content development and publishing, web-specific legal controversies including copyright, intellectual property, and the legality of internet fair use as it relates to various online activities, as well as the legal rights and responsibilities every information professional, webmaster, and web site owner should know.
Access Issues and Initiatives: The Ugandan Experience
Eva Mutongole Wamala, Librarian, National Environment Management Authority (Uganda)

The growing availability of information centres, libraries, the internet, and digital technologies is providing an opportunity for promoting open access to information in Uganda. However, the road is filled with potholes due to socio-cultural and legislative issues, and publishers, researchers, and other
information providers who are learning to work together. Hear what Uganda has accomplished so far—its successes and failures, what it hopes to do in the future, and what the impact of free access to information has meant to Ugandans.
Ethical Problems in the Formation of an Information Society
Irina Trushina, Senior Researcher, National Library of Russia (Russia)

The World Summit on the Information Society (2003, Geneva) defined the beginnings of a strategy for the formation of a global “information society.” However, the reality faces myriad ethical dilemmas and poses a key question: Is it possible to have binding universal codes of conduct as far as ICTs (information communication technologies) are concerned, or should the dialogue be about developing local and regional ethics guidelines? Explore the implications from the perspective of libraries and information professionals.
Session B102
Link Resolver Workshop, Part 1
Organized and moderated by: Donald T. Hawkins, Information Today, Inc. and EBSCO Publishing (USA)
Donald T. Hawkins, Information Today, Inc. and EBSCO Publishing (USA)
Alice de Jong, Developer, Peace Palace Library (The Netherlands)

As federated search and metasearch systems become more prevalent, there is a increased need to link from abstracts to full text documents and from one source to another. The market for link resolver systems that facilitate linking is extremely active, but it is likely that many people aren't fully aware of all the issues that enter into the decision to install such a system. This special double session (B102-B103) will help you understand what you need to know about link resolver technology and products. You will learn what they are, how they work, and who sells them. You can even build your own, as you will learn from Alice de Jong in this session.
Delegate Luncheon [Conservatory]
Join your colleagues and the conference speakers and sponsors for lunch, and enjoy an opportunity to get acquainted with other attendees and discuss the topics you’ve heard at the morning’s sessions.
Session B103
Link Resolver Workshop, Part 2
Organized and moderated by: Donald T. Hawkins, Information Today and EBSCO Publishing (USA)
Harry Samuels, Product Manager, Linking & Searching, Endeavor Information Systems (UK)
Clive Wright, National Sales Manager, EBSCO Information Services (UK)
Owen Stephens, E-Strategy Coordinator, Royal Holloway, University of London (UK)

In the second part of this double session on link resolvers, hear from two link resolver vendors, LinkSource and Endeavor, and a user who will describe his experiences in installing and maintaining the SFX resolver in his library.
Coffee Break & ILI Sponsor Showcase [Courtfield Suite]

Session B104
Open Access Forum for Internet Librarians [Dean Suite]
Monday, 11 October 15:00-17:00
Moderator: Richard T. Kaser, V.P., Content, Information Today, Inc., and former Executive Director, National Federation of Abstracting & Information Services (NFAIS) (USA)

CLICK HERE to view streaming video of the Open Access Forum

Open Access began as an academic discussion and has now become a movement to turn the world’s research literature into a global resource accessible to everyone over the internet. Leading research organisations, publishers, and library associations (including IFLA and CILIP) have issued position statements. Last year’s World Summit on the Information Society endorsed Open Access as a means of encouraging development around the world. The Open Access agenda has even attracted the interest of politicians, spawning legislation in the U.S. Congress and hearings in the U.K. House of Commons.

But what is Open Access all about? And what does it have to do with internet librarians?

Green roads, gold roads, free roads, toll roads—descriptions of the world’s various and sundry open access initiatives tend to be full of colourful metaphors. What is “open access” and what does it have to do with internet librarians? In this special session, you’ll have the opportunity to catch up on the topic and then tell us what the issues are from your point of view. Following the session—and a companion event scheduled in November in the United States—Information Today will publish the results.
What Is Open Access?
A Live Interview with Open Access Advocate, Stevan Harnad

15:00 – 15:30

by Information Today Columnist and International Journalist Richard Poynder (UK)

Highly opinionated and often quoted, Stevan Harnad can be observed debating the subject of open access daily on his American Scientist Open Access Forum list, which he has moderated since 1998. Stevan is the Professor of Cognitive Science at Southampton University and Canada Research Chair
in Cognitive Science at Université du Québec à Montréal.
Open Access, Issues for Librarians
15:30 – 16:30

This panel features experts who have worked with publishers, government agencies, and library associations to define open access issues for their constituents. They explain what their initiatives have entailed and discuss the issues they see as open access challenges and opportunities for libraries.

Sally Morris, Chief Executive, Association of Learned and Professional Society Publishers (ALPSP) (UK)
Barry Mahon, Executive Director, International Council for Scientific and Technical Information (ICSTI) (Paris, France)
Bruce Royan, CEO, Concurrent Computing Ltd., on behalf of CILIP, the Chartered Institute of Library and Information Professionals (UK)
Hugh Look, Rightscom, Ltd

Moderator: Richard T. Kaser, V.P., Content, Information Today, Inc., and former Executive Director, National Federation of Abstracting & Information Services (NFAIS) (USA)
Open Discussion for ILI Delegates and Open Access Forum Guests
16:30 – 17:00

Moderator: Marydee Ojala, Editor, ONLINE Magazine (USA)
Since the topic is “open access,” we are opening the doors to this special forum to anyone who wants to attend. However, full ILI delegates will have the first choice to a limited number of seats, which we predict will be filled fast. Please mark your registration form if you wish to attend this important session.
Monday, 11 October
Track C — CyberClinics [Chalford Suite]
Learn from the practical experiences of your peers in these interactive tutorials, demonstrations, and poster sessions. Drawing on real-life situations, each presenter will share lessons learned and demonstrate problems solved. Innovative projects involving new technologies and new uses for existing technologies characterise these sessions.
Session CC1
Designing Next-Generation Web Sites
Frank Cervone, Assistant University Librarian for Information Technology, Northwestern University (USA)

Patron expectations of library web sites have changed significantly. Ease of use and easy-to-find information are a given. Recent research reveals some very interesting things about how people use web sites and what they require in design and services, particularly federated searching,
individualised content, and new trends in usability.
Session CC2
Five Top Sites for Business Information
Marydee Ojala, Editor, ONLINE Magazine, Information Today, Inc. (USA)

The world of business information is ever-expanding. Join ONLINE Magazine’s business research columnist for her picks of the best web sites to get you started on researching business, commerce, and financial topics.
Session CC3
Mobile Libraries
Ian Stringer, Support Services Officer, Barnsley Library (UK)

Mobile libraries present many challenges in their attempts to give socially excluded people access to online facilities. With reference to various solutions around the world, this clinic will demonstrate how to make the best use of the facilities when they are available.
Session CC4
Access and Identity Management: The Gatekeeper to E-Resources
Lyn Norris,
Product Manager, Eduserv Athens (UK)

Managing a user’s identity and access (user rights) to valuable protected e-resources, both internal and external, has become a time-consuming yet important job for Internet librarians and information professionals. User bases constantly change, e-resources vary, and remote users complicate the matter while demanding the exact same experience as on-site users. In this session, learn how to take a planned approach to this challenge, while considering user, technical, and organisational needs and wants. Lyn Norris will also discuss deployable technology and best practice examples.
Coffee Break & ILI Sponsor Showcase [Courtfield Suite]
Session CC5
Integrating Data from Multiple Servers
Morten Christoffersen, Information Specialist, Novo Nordisk (Denmark)

What do you do when the library catalogue and reference databases are placed at Unix servers and new corporate rules force you to move to a Windows-based web environment with strict regulated design rules? Learn how Novo Nordisk Library & Information Centre solved this by making the standard systems it had at hand blend Unix-based data and web pages into one Windows-based web site.
Session CC6
E-Books Plus
Paul Walker,
Principal, KASE Associates (UK)

A new generation of e-books is here. Advances in software and architecture allow e-books to be used as a desktop productivity tool for scientists and engineers as well as a reference source. Knovel combines hundreds of the world's best sci-tech references and databases into a one-stop online resource for finding answers for science and engineering. Content in Knovel has been "knovelized," allowing users to solve and plot equations, turn printed tables into spreadsheets, manipulate digitized graphs, search by chemical structure, and more.
Session CC7
Five Easy Tricks for Extreme Searchers
Ran Hock, Online Strategies (USA)

The author of The Extreme Searcher’s Guide to Web Search Engines reveals some search secrets that all serious searchers should know about and profit from. These quick and easy techniques can be put to immediate use when you return to your office or library.
Session CC8
Exploring Toolbars
Greg Notess, Reference Librarian, Montana State University (USA)

It seems like every search engine has introduced toolbars. How do they enhance your search experience? Which ones are worth adding to your desktop? Should you even bother with them? Greg Notess will review the current state of the art with toolbars and suggest which ones are worth a chunk of your desktop real estate.
Session CC9
Burnout in Libraries and Information Centres
Hasan Siamian, Afsaneh Shahrabi, Mohammad Vahedi & Jamshid Yazdani Cherati, Mazandaran Medical Sciences University (Iran)

Some causes of burnout include severe and improper working conditions, poor management, and marital status. A study of librarians at Mazandaran and Babol Medical Sciences libraries in North Iran showed that more than 50 percent suffered from stress. Hear some suggestions for remedying the situation and improving work performance.
Session CC10
An In-House Quick Search Guide
Anne-Marie Pettersson & Eva Norling, Librarians, Blekinge Institute of Technology (Sweden)

The Quick Search Guide, a short instructional guide to web searching, developed in-house, provides an effective tool to help students in net-based courses learn how to search the internet. Available in both Swedish and English and using a combination of graphics and text, the guide delivers short, quick answers to the most common search problems and is a shortcut to the library’s information resources.
Session CC11
New Technologies in Libraries
16:00 – 16:15
Michael Stephens, Technology Librarian, St. Joseph County Public Library (USA)

Hot new technologies for libraries need to be carefully evaluated. What is appropriate in one setting may not be in another. Which are the technologies you should be seriously looking at and which may not be of immediate importance to you? How can you tell the difference?