Day 1 - Tuesday, 18 October 2016


Welcome & Opening Keynote

09.00 – 10.00

Sustainable development was once a fringe issue.  Yet prolonged advocacy and engagement have now seen it become mainstream.  Sustainable development now sits as the very heart of United Nations policy, as evidenced by the new 2030 Agenda for Sustainable Development and the Sustainable Development Goals themselves.

It is clear that libraries can be at the very centre of national development plans being drawn up to achieve the SDGs, and can provide services to support decent work, economic growth, the reduction of inequality, good health and well-being.  But should we be looking to do more? Can we advocate for national plans to ensure access to information in the future, so that future generations will still be able to create, use and preserve information, regardless of their ability to pay? Stuart Hamilton calls for libraries everywhere to mainstream information issues so that policymakers can work actively towards the creation of a long-term, sustainable information environment.



Marydee Ojala, Online Searcher magazine
10.30 – 11.00

For nearly 40 years libraries have used relational databases. Only information that had been typed in accurately could be queried again. This technique and working style have shaped nearly two generations of librarians, enhancing the profession's claim of accuracy. Now, Big Data technologies offer the opportunity to break new ground and to let go of accuracy. This shift includes the acceptance of inaccuracy, moving away from an intellectual process of exploration and processing, and the recognition of algorithm controlled processes in library routine. This requires a fundamental change of thinking.

The end of accuracy
, ETH Zurich
11.15 – 12.00
Moderator: , Online Searcher magazine

This session explores what it means to be an innovative library – and how innovation can be supported and ideas generated with minimum overheads and the judicious use of free-to-access sites and apps. The Metro Transportation Research Library & Archive serves 9,000 employees and 10 million regional residents in a complex, interdisciplinary environment with just two full-time librarians. It does so through strategic innovation, niche marketing, and giving users what they need to know before they even know they need it – let alone ask. Marydee Ojala selects fifteen free and low-cost web tools, social media, and innovative collaborations with other institutions that have special appeal to spark innovative thinking in library environments of all types. This dynamic and invigorating presentation features a rapid-fire overview of the sites’ capabilities and introduces new perspectives for information professionals.

Strategic innovation tools for every library type
, Los Angeles County Metropolitan Transportation Authority
15 sites for library innovators
, Online Searcher magazine
12.15 – 13.00
Moderator: , Betty & Gordon Moore Library, University of Cambridge

Who better to mentor and teach librarians than librarians? The International Librarians Network (ILN) has developed a new approach to mentoring which has produced a successful, adaptable and sustainable programme. It uses a peer mentoring model that challenges hierarchical notions of mentoring, based instead on the idea that we all have something to learn and we all have something to teach. Online mentoring offers opportunities to a wide range of library professionals, creating its own international community. Academic librarians in Serbia have taught an accredited course, ‘The Culture of Digital Marketing’, to fellow librarians in the public sector, schools, national libraries and academia. Next, they plan to take on social media and digital storytelling courses!

Something to learn, something to teach: the mentoring librarian
, International Librarians Network
The responsive librarian
, University Library Svetozar Markovic
, University Library Svetozar Markovic


10.30 – 11.00
Moderator: , Freelance, Information Specialist and Independent Consultant

The pace of innovation has accelerated so quickly that yesterday’s cutting-edge tech (social media, cloud computing) is being pushed to the side by newer and more powerful tech tools. Chief of these is artificial intelligence (AI). AI has integrated Big Data analytical techniques and new cognitive functionalities that go by the name of ‘Deep Learning’. In doing so AI has unlocked new potential to revolutionise information access, internet services and computing in general. What are the key AI trends and how can info-pros take the lead as Deep Learning and Big Data push AI technology into every field of practice?

How to prepare for the new world?
, Institute for Research on Labor and Employment, University of California - Berkeley
11.15 – 12.00
Moderator: , Freelance, Information Specialist and Independent Consultant

Location intelligence provides libraries with an opportunity to increase understanding of users’ movements, interactions and resource utilisation, and to inform the development of new services. We already collect significant amounts of data on usage of our physical buildings to inform decision making. We know who is coming into the library and when, but what happens once they’re in the building? A public library initiative in Denmark collects real-time data to create a transformative library – one that personalises the library experience for the user. The University of Sussex Library has carried out a pilot project to understand building usage through an Internet of Place development, using wifi monitoring to detect wireless signatures, and big-data analysis and visualisation tools to understand the results.

Using real-time data to transform a library
, Randers Public Library
Snooper’s paradise? Using wifi to understand library building use
, University of Sussex
12.15 – 13.00
Moderator: , Faculty of Environment & Technology, University of the West of England (UWE)

Application Programming Interfaces - APIs - underpin many of the services available today on the web. From recognising voices in an audio file or celebrity faces in a photograph, to extracting text from images and recognising ‘entities' (company or people's names, for example) in a long report, we'll quickly review what services are available and how to interact with them. We'll also explore the question: whose role is it to make our patrons aware of these services? If APIs are the CD-ROMs of today, who should our patrons ask for help? The API Librarian?

The London Business School is using OpenAthens as its central single sign-on hub - a project embraced by both the library and IT team. Jon Bentley from OpenAthens explains the value of true single sign-on and how it helps to remove barriers to learning. Jonathan Eaton from LBS describes the journey the organisation has taken to achieve true single sign-on to most of the Library's web e-resources for learning, research and teaching.

APIs in libraries
, Department of Communication and Systems, The Open University
How true single sign-on can simplify access to cross-library resources to drive end-user engagement
, London Business School


10.30 – 11.00
Moderator: , Betty & Gordon Moore Library, University of Cambridge

Engagement with researchers, academics, librarians and media is key to a successful UX project and to widening research dissemination. A collaborative project used a multi-channel approach to four levels of engagement with stakeholders across the organisation – and beyond. This included engaging with teams across the university, working with student participants, collaborating with publishers and engaging the wider community in broadcasting research outputs.

Engaging many communities in UX research
, Loughborough University
, Taylor & Francis
11.15 – 12.00
Moderator: , Guldborgsund Public Library

Makerspaces offer such a wide variety of services, opportunities and challenges - yet no two makerspaces are alike. This session shares stories of makerspaces from around the world, based in schools, universities and public spaces.  Then hear how the Illinois Institute of Technology's Galvin Library decided to create a basic makerspace called the Exploration Space and do it simply with an eye to meeting strategic priorities.  How was it created, how were expectations managed, what is working (and what isn't!), what quick wins were achieved and what are they planning to do next? 

Three years of makerspaces – a visual perspective
, School of Library and Information Science, University of South Carolina
Quick wins in challenging times: creating the Illinois Institute of Technology's Exploration Space
, Illinois Institute of Technology, Chicago
12.15 – 13.00
Moderator: , University of Huddersfield

Learn about two contrasting approaches to library orientation. The transition to university life can be stressful for students. Dave Parkes believes librarians should encourage curiosity, foster exploration and cultivate mystery and uncertainty. At Singapore Management University, the library collaborated with students to create a mobile app that supports on-demand library orientation. The app incorporates iBeacon and augmented reality technology, sending alerts and pushing content to users as they approach areas of interest in the library.

The psychogeography of libraries
, De Montfort University
Coll-app-erating with students
, Singapore Management University

Plenary Keynote

14.15 – 15.00
, The British Library

The growth of the web, social media and new forms of digital scholarship mean no-one can ignore the pace of change for libraries, their users, and the wider scholarly and cultural networks in which they're embedded. How can libraries design systems for those influenced by Snapchat and those who have yet to use a digital collection but are still influenced by Google's magic ability to understand their keyword searches? As libraries shift from places you go to access collections to something else entirely, how can library staff keep up with trends in digital scholarship while serving diverse audiences? How do new technologies and new behaviours influence each other, and what's the role of the library in an era of digitised collections?

Mia Ridge joined the British Library's Digital Scholarship team as Digital Curator in 2015, and before that was Lead Web Developer at the Science Museum Group. She has worked internationally as a business analyst, digital consultant and web programmer in the cultural heritage and commercial sectors. During her time at the Science Museum, Mia held the first ever museum mashup competition, and organised the release of over 200,000 collections records as open data. Since 2009 she has also maintained a wiki listing museum, gallery, library and archive APIs and machine-readable data sources for open cultural data, and the ‘cool things made with them'.



15.15 – 16.15
Moderator: , Sue Hill and TFPL

The role of the librarian is constantly evolving. This session explores new role models for librarians as they enhance the services they offer, and the way they deliver them. Hear how librarians can use journalistic tools to help them disseminate information in new formats; how a university library enhanced its event management capabilities to establish itself as an intellectual campus hub and how a remote librarian is able to serve library users from a distance.

The librarian as journalist
, Los Angeles County Metropolitan Transportation Authority
The librarian as events manager
, Maynooth University, Ireland
The remote librarian
, Regent University
16.45 – 17.45
Moderator: , SOLUS

For libraries to succeed, they must demonstrate value, expertise and strategic alignment. The restructuring and redesign of the Library of University College Dublin required a strategic approach that was aligned to both the research lifecycle and the university’s overall strategy. New cutting edge services were designed, new roles created in a time of austerity and recruitment freezes, and new boundary-spanning partnerships forged. The creation of a shared library and information service for the Cambridge Conservation Campus required a shared vision, collaboration and lots of negotiation!

A collaborative approach to developing new library services
, University College Dublin
From vision to reality: developing a collaborative library and information service for nature conservation
, CCI Services Ltd, Cambridge Conservation Initiative
, Cambridge Judge Business School




15.15 – 16.15
Moderator: , Department of Communication and Systems, The Open University

Two contrasting stories of ‘data’ creating value in libraries. In Denmark, a project set out to give students easy access to the facilities of a state of the art digital data lab – fitted with high powered computers, expensive or exclusive software and inspiring locations – that could make everything from GIS-visualisation to advanced discourse analysis possible. The availability of open data is rapidly becoming an invaluable resource for library, research and scientific communities with many research funding agencies and academic publishers including mandatory clauses for data sharing. At UWE, innovative research and open data sets were used to create a data literacy learning module.

Open all hours: using open data in learning and the teaching of data literacy skills
, Faculty of Environment & Technology, University of the West of England (UWE)
Digital data labs
, Faculty Library of Humanities, Copenhagen University Library
, Copenhagen University Library
, Faculty Library of Social Sciences, Copenhagen University Library Digital Social Science Lab
16.45 – 17.45
Moderator: , Guldborgsund Public Library

In this session we explore the use of modified tools to help libraries understand how they are performing compared to others.  On behalf of the National Library of Norway, the Buskerud County Library developed an open source solution that allows every library in Norway to measure and compare the performance of library websites. The system is based on Piwik, the leading open source solution for web analysis.  Stockholm University Library's use of a complicated business intelligence tool proved to be ‘a failure'.  Here they share with us what they have learnt, posing questions about the limiting nature of tools.

Measuring the impact of websites: an open source, national solution
, Buskerud County Library
Great expectations – what a difference a tool could make
, Stockholm University Library
, Stockholm University Library
Expanded library intelligence - how to capture and use it to better engage with customers
, Halmax Pty Ltd


15.15 – 16.15
Moderator: , St George's, University of London

Success stories from the front line of user engagement. At the University of Portsmouth, brand mascot Pablo the Penguin was used to help bridge the social gap between the library service and clients, build trust, mentor students and engage and support anxious and unengaged clients. At the Fashion Institute of Technology in New York, the library set about empowering female students to become part of the digital space and to interact positively with technology. The University of Hull created a Student Engagement Team to deliver innovative student services.

Pablo the penguin: how a brand mascot can reach the disengaged
, The University Library, University of Portsmouth
, University of Portsmouth
, University of Portsmouth
Hosting a Wikipedia edit-a-thon
, Fashion Institute of Technology
, Fashion Institute of Technology
Enhancing student engagement
, University of Hull
16.45 – 17.45
Moderator: , ScHARR University of Sheffield

In Denmark, the Lolland-Falster region has suffered for decades from an unmerited bad national image and low self-esteem. Local citizens set about changing this for good by creating a Love Storm. 22,000 Inhabitants and friends of the area were collected in a Facebook group and asked to collect and share positive stories about themselves and the region. The resulting Love Storm was used to restore a sense of pride and love for the region. In Ireland, University College Cork crowdsourced an exhibition celebrating the much loved Cork Club Sir Henrys. The project celebrated nostalgia, love and engaged the Cork community and diaspora. Hear how Gale has partnered with leading libraries like the London School of Economics Library to digitise important materials including the papers of the Albany Trust to support the LGBT community.

Happy days: how a library revitalised a night club community
, Collection Development & Management, University College Cork Library
The Danish love storm: bringing love to an unloved community
, Lolland-Falster
Loving libraries with powerful partnerships
, Gale, Cengage Learning


17.45 – 18.45

All attendees are invited to a Drinks Reception from 17.45 - 18.45 in the Sponsor Showcase, hosted by Information Today Ltd.

This is Day 1 of the Conference Programme.

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