General Conference — Tuesday, October 11
Track A:
Digital Libraries and Resources

Web Research Skills & Resources
Track B:
Innovative Information Environments
Technology for Libraries

Ronald MilneKEYNOTE:
Relevance and the Future of Search
09:00 – 10:00 • SHANNON SUITE
Stephen E. Arnold, AIT Technology (USA)

Web search continues to consolidate around the Big Three: Google, Microsoft Network and Yahoo!. Increased competition and new services are almost certain to grow as Ask, Vivísimo and others provide more functionality. Pay-for-traffic firms, such as Vibrant Media, Azoogle Ads and others, exploit chinks in the Big Three’s armour. How will these technology trends affect Internet librarians? Search optimisation works and may signal the end of objective “hits”, a frightening concept for serious researchers. Steve Arnold, a search industry veteran, takes a hard look at trends that will define search into 2006 and beyond and will continue to challenge Web searchers.

Coffee Break and ILI Sponsor Showcase
10:00 – 10:30 • SHANNON & LIFFEY FOYERS

Moderated by Ulla de Stricker,
President, De Stricker & Associates (Canada)

Session A201 – Virtual Library Services
10:30 – 11:30

Deploying Information to Global Desktops
Belinda Roux, Senior Information Officer, AngloGold Ashanti Ltd. (South Africa)

Globalisation plays a major role in 21st century companies, and many companies have offices in other parts of the world. In this presentation, Belinda Roux describes how she created a virtual library web site at AngloGold Ashanti that is part of the company intranet. This information-rich portal for the company’s global employees expanded her role and the library’s visibility around the world.

Running a Digital Reference Service
Siri Tidemann-Andersen, Project Director, and
Jørn Helge B. Dahl, Oslo Public Library (Norway)

Biblioteksvar is a new Norwegian digital reference service that answers questions received from patrons via SMS, chat or by using a web form. The project involves 27 libraries and a collective staff that cooperates to man the service. Siri Tidemann-Anderson, the project director, describes how this service uses technology to provide service to everyone, regardless of their geographical location.

Session A202 – Electronic Resources: Controlling Costs
11:45 – 12:30

Increasing costs to acquire electronic journals and other electronic resources is a major issue for librarians in many environments. Hear how two university and corporate librarians have successfully attacked this problem.

Alternatives to the Big Deal: A New Model for Buying E-Books
David Ball, University Librarian, Bournemouth University (UK)

David Ball discusses existing models, including the Big Deal, for procuring both hard-copy and electronic information resources, shows
how they have shaped a ground-breaking new model for the supply of e-Books to universities in the UK and discusses the first results of this new approach.

A Model for Managing E-Journal Spending
Armand Brevig, Global Category Leader, AstraZeneca (UK)

Learn how one information professional countered e-Journal price increases by using long- and short-term levers such as managing demand, increasing bargaining power, changing the publisher’s perception and getting more value for his expenditure. Armand Brevig shows how he was able to provide more information to his internal customers without increasing total costs by proactively identifying savings and generating value opportunities.

Delegate Lunch

Join your colleagues and the conference speakers and sponsors for lunch, and enjoy an opportunity to get acquainted with other attendees and discuss the topics you’ve heard at the conference. Again, many of the day’s speakers will host tables and be available for further questions about their work.

Moderated by Marydee Ojala, Editor, ONLINE magazine (USA)

Session A203 – Search Engine Update
13:45 – 14:45
Ran Hock,
Online Strategies (USA)
Karen Blakeman,

Web search engines resemble chameleons, changing character, features and strategies overnight. Search engines add commands, deactivate commands, alter underlying search algorithms, introduce new types of information and vary results ranking. New engines appear; old favourites fade. Working librarians can’t devote enough time to keep up with all these changes. Luckily, there are people who track search engine alterations and happily share their knowledge. Ran Hock and Karen Blakeman are two of the best and they will bring you up-to-date.
Coffee Break and ILI Sponsor Showcase
14:45 — 15:15 • SHANNON & LIFFEY FOYERS
Session A204 – Competitive Intelligence and Evaluating Sources
15:15 – 16:00
Jane Macoustra,
Managing Director, Tai-Pan Research (UK)
Alison Stacey,
Internet Strategist, Webinfopro Cambridge (UK)

As companies compete on a global basis, knowing where and how to look for information about competitor activities becomes increasingly important. Jane Macoustra identifies both local and international sources of competitive information. Whether it’s CI or another research topic, the question of evaluating validity is an important consideration. Allson Stacey presents techniques for transcending bias on Web pages and suggests pivotal cues that internet librarians can use to compensate for subjectivity and to reinterpret Web pages to maximise their value.
Session A205 – Phil’s Picks
16:15 – 17:00
Phil Bradley,
Internet Consultant (UK)

What sets information professionals apart from the millions of amateur searchers? Usually, it is their ability to use advanced search techniques, locate hidden sources for information, explore worlds beyond text search and seek new technologies and strategies. Round out your Internet Librarian International experience with Phil’s Picks and learn dozens of really valuable tips and techniques that can make an information professional’s life easier—and help you search better and faster.
Moderated by David Raitt,
The Electronic Library (The Netherlands)
Session B201 – New Roles and Services for Libraries
10:30 – 11:30

Living with Google: New Roles for Libraries
Birte Christensen-Salsgaard, Director of IT Development, State Library of Denmark (Denmark)

The popularity of Google presents tremendous challenges to the traditional roles of libraries. One response, from a group of Danish libraries, is to work together to develop common web services that integrate part of their respective catalogues. New roles reflect the belief that, in the electronic world, librarians must replace collection and access management with services developed collaboratively.

The European Library
Britta Woldering, Senior Librarian, Die Deutsche Bibliothek (Germany)

The European Library went live earlier this year, and for the first time librarians and researchers have access to collections from 10 of Europe’s largest national libraries. The partners envision an opportunity to reach new users and to showcase their collections, services and products. Hear a report on this project and also about developments with the European Digital Library initiative.
Session B202 – National Collaborative Initiatives
11:45 – 12:30
Heike vom Orde,
Head of Documentation, International Central Institute for Youth and Educational Television (Germany)
Robert Bull,
Business Development Director, DS Ltd. (UK)
Martin Hayes, West Sussex Country Library Services (UK)

National collaborative initiatives offer the potential to create significant digital resources. Heike vom Orde describes the Informationssystem Medienpaedagogik, the most extensive digital reference tool about media education in the German-speaking area and a successful example of networking for media literacy that was created by a partnership of German libraries and documentation centres in the field of pedagogy and media studies. Then hear from Robert Bull about the development of a heritage research portal that allows simultaneous searches across 27 West Sussex databases. Learn about the project background, management and deployment, and the outlook for the future of the service.
Delegate Lunch

Join your colleagues and the conference speakers and sponsors for lunch, and enjoy an opportunity to get acquainted with other attendees and discuss the topics you’ve heard at the conference. Again, many of the day’s speakers will host tables and be available for further questions about their work.
Moderated by Michael Stephens, Special Projects Librarian,
St. Joseph County Public Library (USA)
Session B203 – Using Open Standards and Open Source Software
13:45 – 14:45
Brian Kelly,
UK Web Focus, UKOLN (UK)
Glen Newton,
Program Head, CISTI, National Research Council (Canada)

Library web development often uses open standards to ensure application and device-independence, accessibility and interoperability. However, in reality, open standards may be difficult or expensive to deploy and may fail to gain widespread market acceptance. Brian Kelly argues the need to adopt policies and practices that take advantage of the benefits of open standards, yet have sufficient flexibility to adopt proprietary solutions at times. In a related case study, CISTI describes its experience using open source software to prototype the integration of a catalogue web interface with a commercial content management system and discusses the extended functionality and integration of other information resources,
such as PubMed and Amazon, that were made possible by the open and flexible nature of the open source software.
Coffee Break and ILI Sponsor Showcase
14:45 — 15:15 • SHANNON & LIFFEY FOYERS
Session B204 – Do You Need an Electronic Resource Management System?
15:15 – 16:00
Ron Davies,
Information Systems Consultant (Belgium)

Increasing proportions of library budgets are spent on electronic resources. The difficulty and complexity of managing the processes related to licensing, acquiring and providing access to these resources has given rise to "electronic resource management systems," a new type of library software to help manage these resources. Learn what an ERM system can do and hear about potential challenges you might encounter in integrating ERM functions into a complex systems environment.
Session B205 – Tools and Gadgets for the Millennial Librarian
16:15 – 17:00
Aaron Schmidt,
Reference Librarian, Thomas Ford Memorial Library, Illinois (USA)

Learn about new technology and tools and gadgets from technology expert, Aaron Schmidt. Jump back in time to view a few gadgets from the ’70s and then leap into the future to see new gadgets on the market that can help in your work, home and office. This fun and fast-paced session will stimulate your thinking about new ways of doing things with technology.